Refund and Returns Policy
Refund and Returns Policy
We always aim to provide excellent support and ensure you’re fully satisfied with your purchase. If you have any issues or questions, please reach out to us first — we’re here to help.
Contact Support:
Live Chat, Support Ticket, or Email: support@urlicense.com
Please allow 24–72 hours for a reply from our team.
By completing your purchase, you confirm that you understand and accept this refund policy.
Refunds May Be Granted If:
The product you received is completely non-functional
It does not match the description or offer the promised features
Our support team was unable to resolve your issue despite multiple attempts
To process a refund in such cases, we may request:
Screenshots or videos of the issue
Confirmation that all troubleshooting steps were followed
Refunds Will Not Be Granted If:
You changed your mind or no longer want the product
You didn’t check compatibility before purchase
You didn’t attempt to contact us for help
You expected features not listed in the product description
You failed to download or activate due to personal device issues (unless proven otherwise)
All our software products are digital downloads delivered instantly, which makes them non-returnable. There are no trial periods or cancellations after delivery.
Order Confirmation & Delivery
All orders are tracked and time-stamped at the moment of digital delivery
Product keys or links are sent within 24 hours after purchase via email
If you did not receive it, please check your spam/junk folder or contact us
Chargebacks & Disputes
We take refund abuse seriously. In the event of a payment dispute or chargeback, we reserve the right to:
Provide your payment provider with delivery logs, email proofs, and your acceptance of this policy
Deny future purchases if refund terms were previously violated
Returns
To avoid misunderstandings: unfortunately, orders cannot be returned. The legal regulations for purchasing software differ from those for traditional online purchases.
We provide activation codes that enable you to activate your software purchase. Once this activation code has been provided, it is impossible for us to verify whether it has been used or not. Therefore, we cannot accept returns of activation codes. We can never resell an activation code simply because we cannot verify whether it has already been used. For this reason, activation codes are strictly personal and excluded from the right of return.
We strive for maximum transparency, and therefore, we display the terms and conditions you agree to when placing your order. This is not only a mandatory provision in our general terms and conditions but also enshrined in European, Belgian, and Dutch legislation (Civil Code 7, art. 46d).