About Urlicense
We want to ensure you have the best experience in obtaining the software you need. At our company, it’s all about affordable software, and to keep prices low, we encourage self-sufficiency.
If you need technical support, it’s wise to contact the manufacturers directly. They are the experts when it comes to their products, so they can provide the best help with technical questions or issues.
But don’t worry, if something goes wrong with your order, we’re here to get you back on track quickly. Our dedicated customer service team is ready to answer your questions and resolve any issues. We’re here to help you and do our utmost to do so quickly and smoothly.
Would you rather not worry and have the software installed remotely? Then choose the option with installation service and our partner 2GO Software will take care of the installation and processing for you.
We’re here to support you and make sure everything runs smoothly. If the manufacturer’s customer service can’t help you, please contact us. We’re happy to help!
Urlicense FAQ
Below you will find the most frequently asked questions we receive at our customer service. To keep prices as low as possible for you, we’ve written them down here so you can quickly find what you need! This allows us to focus on what we do best: “Making and keeping legal software affordable!”
How do I install the software?
You will receive your product by email. We guarantee delivery within 24 hours, but most of the time, it’s instant. Be sure to check your spam folder if you don’t see it right away!
Is the software compatible with my device?
Make sure to check the product description for compatibility details. If you can’t find the information, contact us before buying to confirm it works with your device.
My order is paid for but was not delivered immediately. Why is this?
Because we do everything to make our platform as secure as possible, it may happen that we need to manually check an order or payment. This does not mean that something went wrong! If everything looks fine, we will quickly release the order and make it available in your account. This always happens within 24 hours.
Can I return or exchange a product?
Since our products are digital and delivered instantly, all sales are final. However, if you have any issues with your purchase, contact our support team, and we will assist you.
Do you offer support for resellers or wholesalers?
Yes, we support both resellers and wholesalers with competitive prices. Contact us to learn more about how we can work together.
How do I activate or renew my Microsoft licence?
Detailed installation instructions are included in the email with your product key. If you need extra help, our 24/7 support team is available to guide you through the process.
How do I download or install the Microsoft software?
If you renew your subscription, you don’t have to download the software again.
- Go to office.com/myaccount, click the orange “Install” button and follow the instructions.
Support
On this page you will find solutions to problems that may occur during installation. For installation help and additional support, please contact Microsoft Support at:
- support.microsoft.com
- Microsoft Support NL: +31 (0)20 500 1500
- Microsoft Support BE: +32 (0)2 503 31 13
Can I buy for multiple devices or users?
Some products can be installed on multiple devices, while others are limited to a single device. Please check the product description for details or contact us to confirm before purchasing.
Can I renew my Office 365 subscription early, or will I lose the remaining days?
Yes, in most cases you can renew your Office 365 subscription early before the current subscription expires. If you choose to renew your subscription early, the remaining days of your current subscription are usually added to the new subscription period. This means you won’t lose any remaining days and keep the full value of what you have left.
Be sure to check whether any special conditions or restrictions apply to your subscription, as the exact procedure and options may vary depending on the type of subscription and your region. It is always a good idea to contact Microsoft Support directly if you have specific questions about your subscription or the renewal process.
Support by brand
Microsoft
Deutschland:
Support-Seite: Microsoft Support Germany
Telefon-Support: 0800-181-2968Austria:
Support-Seite: Microsoft Support Austria
Telefon-Support: +43 1 206092641United Kingdom:
Support Page: Microsoft Support United Kingdom
Phone Number: +44 344 800 2400Ireland:
Support Page: Microsoft Support Ireland
Phone Number: +353 1800944082Nederland:
Support Pagina: Microsoft Ondersteuning
Telefoonnummer: +31 (0)20-500 1500België:
Support Pagina: Microsoft Ondersteuning
Telefoonnummer: +32 (0)2 503 31 13
Norton
Deutschland:
Support-Seite: Norton Support Germany
Telefon-Support: +49 69 6698 7935
Austria:
Support-Seite: Norton Support Austria
Telefon-Support: +49 69 6698 7935
United Kingdom:
Support Page: Norton Support United Kingdom
Phone Number: +44 20 7616 5600
Ireland:
Support Page: Norton Support Ireland
Phone Number: +44 20 7616 5600
Nederland:
Support Pagina: Official Norton™ Support
Telefoonnummer: +31 (0) 20 5040 539
België:
Support Pagina: Official Norton™ Support
Telefoonnummer: +32 (0) 2 2566625
McAfee
Deutschland:
Support-Seite: McAfee Support Germany
Telefon-Support: +49 69 6698 7935
Austria:
Support-Seite: McAfee-Kundendienst – Offizielle Seite
Telefon-Support: +43 69-66404330
United Kingdom/ Ireland:
Support Page: McAfee Support United Kingdom/Ireland
Chat: Contact McAfee Customer Service
Nederland:
Support Pagina: McAfee Support Netherlands
Telefoonnummer: +31 (0)20 5040 586
België:
Support Pagina: McAfee Support Belgium
Telefoonnummer: +32 (0)2 27 50 703
Bitdefender
Deutschland:
Support-Seite: Consumer Support – Bitdefender Consumer Support Center
Telefon-Support: +49 2304 9993 005
Austria:
Support-Seite: Consumer Support – Bitdefender Consumer Support Center
Telefon-Support: +43 720 115 521
United Kingdom:
Support Page: Consumer Support – Bitdefender Consumer Support Center
Phone Number: +44 208 819 2649 or +44 203 514 8734
Ireland:
Support Page: Consumer Support – Bitdefender Consumer Support Center
Nederland:
Support Pagina: Consumer Support – Bitdefender Consumer Support Center
Telefoonnummer: (Engels) : +31 (0)20 2390 744 of +31 (0)20 8084 508
België:
Support Pagina: Consumer Support – Bitdefender Consumer Support Center
Telefoonnummer: (Frans): +32 (0) 2880 7170
Kaspersky
Deutschland:
Support-Seite: Kaspersky-Wissensdatenbank
Telefon-Support/ Chat support Technischer Support von Kaspersky für Privatanwender
Austria:
Support-Seite: Kaspersky-Wissensdatenbank
Telefon-Support/ Chat support: Technischer Support von Kaspersky für Privatanwender
United Kingdom:
Support Page: Consumer Support – Bitdefender Consumer Support Center
Phone Number: +44 208 819 2649 or +44 203 514 8734
United Kingdom:
Support Page: What application do you need help with? (kaspersky.co.uk)
Phone/Chat support: Kaspersky Customer Service for home and mobile applications
Ireland:
Support Page: What application do you need help with? (kaspersky.co.uk)
Phone/Chat support: Kaspersky Customer Service for home and mobile applications
Nederland:
Support Pagina: Technische ondersteuning voor consumentenproducten van Kaspersky
Telefoon: +31 (0) 30 7529 500
België:
Support Pagina: Technische ondersteuning voor consumentenproducten van Kaspersky
Adobe
Deutschland:
Support-Seite: Adobe Help Center
Telefon-Support: +49 69 50071855
Austria:
Support-Seite: Adobe Help Center
Telefon-Support: +43 1-7956-7484
United Kingdom:
Support Page: Adobe Help Center
Chat support available on the above website
Ireland:
Support Page: Adobe Help Center
Chat support available on the above website
Nederland:
Support Pagina: Adobe Help Center
Chat support beschikbaar op bovenstaande pagina in het Engels
België:
Support Pagina: Adobe Help Center
Chat support beschikbaar op bovenstaande pagina in het Engels